Overview

Creator Home Services (“we,” “our,” or “us”) operates this website and platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using Creator Home Services, you agree to the terms described below.

Information We Collect

We collect information you provide directly and information generated by your use of our platform:

• Personal Identifiers: Name, email address, phone number, and ZIP/city when you register or book a service.
• Service Booking Data: Service type, location, scheduling preferences, and provider selections.
• Creator/Provider Data: Business name, license information, video content, portfolio assets, and performance metrics.
• Usage Data: Pages visited, videos watched, search queries, click patterns, and session duration.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and referral URLs.
• Communications: Any messages, inquiries, or support tickets submitted through our platform.

How We Use Your Information

• To connect homeowners with verified service providers and creators.
• To process bookings, quotes, and scheduling requests.
• To verify provider credentials and creator content authenticity.
• To personalize your discovery feed based on location and preferences.
• To send service confirmations, updates, and relevant notifications.
• To improve our platform, features, and user experience.
• To facilitate sponsored content and creator-brand partnerships.
• To comply with legal obligations and enforce our terms of service.

Information Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With the contractors or creators you choose to engage with for service delivery.
• Platform Partners: With scheduling tools (e.g., Calendly) and analytics partners under strict data agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.
• With Your Consent: For any other purpose with your explicit permission.

Creator Content & Video Data

Creators who upload job footage, before/after content, and campaign videos grant Creator Home Services a non-exclusive license to display, distribute, and promote that content on our platform and associated marketing channels. Creators retain ownership of their original content. Provider job documentation submitted for Proof Verified badges is stored securely and used solely for trust verification purposes.

Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences.
• Analyze traffic and understand how users engage with our content.
• Enable video feed personalization and local discovery features.
• Support advertising and sponsored content performance measurement.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, access controls, and regular security audits. While we take all reasonable steps to protect your information, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Your Rights & Choices

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile.
• Deletion: Request deletion of your account and associated data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Limit how we process your data in certain circumstances.

To exercise any of these rights, contact us at privacy@creatorhomeservices.com

Children’s Privacy

Creator Home Services is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will promptly delete such information.

Third-Party Links

Our platform may contain links to third-party websites, scheduling tools, and social media platforms. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you use, including Calendly, which is used for appointment scheduling on this platform.

Policy Updates

We may update this Privacy Policy periodically. We will notify registered users of significant changes via email and post the updated policy on this page with a revised effective date. Continued use of our platform after updates constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions, concerns, or data requests, contact our Privacy Team:

• Email: privacy@creatorhomeservices.com
• Website: creatorhomeservices.com
• Mailing: Creator Home Services, Privacy Department, United States